Welcome to Flower Delivery Brixton. These Terms and Conditions set out the legal agreement between you, the customer, and us regarding your use of our online flower delivery service in Brixton and the surrounding areas. By placing an order through our website, you agree to be legally bound by these Terms and Conditions as they apply to your order. Please read them carefully before making a purchase. If you do not agree to these Terms and Conditions, you must refrain from using our services.
These Terms and Conditions apply to all customers who order flower delivery through Flower Delivery Brixton, covering orders delivered throughout Brixton and the immediate neighbouring areas. They govern the rights and responsibilities of both the customer and us, the provider, in relation to flower orders placed, processed, paid for, and delivered using our online e-commerce platform.
To place an order for flower delivery in Brixton, please follow the process outlined below:
Once the order is placed and payment is confirmed, you will receive an order confirmation number and a summary of your purchase. We will notify you by email or SMS (where provided) regarding the status of your order and its delivery.
We reserve the right to refuse any order at our discretion. If your order is not accepted, you will be notified and any payment made will be reimbursed without undue delay.
We make every effort to display and describe our flower products as accurately as possible. All arrangements and bouquets are subject to availability. If certain flowers or items are unavailable at the time of your order, we reserve the right to substitute with flowers of equal or higher value and a similar style, maintaining the overall look and quality of your chosen arrangement. We will make reasonable efforts to contact you if a substantial substitution is required. Colours and stem varieties may vary due to seasonal availability, but this does not affect the overall value or quality of the delivered product.
All prices on our website are listed in GBP and are inclusive of VAT at the current applicable rate, unless explicitly stated otherwise. Delivery charges, if applicable, will be displayed separately at checkout before you confirm your order. We reserve the right to change prices, offers, or promotions on our website at any time without prior notice, but such changes will not affect any orders already accepted and paid for.
Flower Delivery Brixton accepts various UK-approved payment methods, including major credit cards, debit cards, and digital payment options. The specific available methods will be displayed at checkout. All payments must be made in full before orders can be processed and scheduled for delivery. All transactions are processed securely with appropriate encryption and compliance with UK financial regulations. We do not store your full payment details on our servers.
If your payment is not authorised or is declined for any reason, we reserve the right to cancel your order without liability. Any promotions or discount codes must be entered at the time of purchase; we are unable to apply discounts retrospectively once the order is placed.
We aim to deliver all flower orders on the requested date and within the time window specified at the time of ordering, subject to availability. Delivery is offered throughout Brixton and neighbouring areas as defined on our website. It is the customer’s responsibility to provide accurate delivery details, including recipient’s name, full address, and contact information. We cannot be held responsible for delayed or undelivered orders due to incorrect or incomplete delivery information provided by the customer.
If the recipient is not available at the address provided at the time of delivery, we or our couriers will follow the instructions noted at checkout (if given), or leave a delivery card with instructions for re-delivery or collection where possible. We reserve the right to deliver flowers to a safe place or with a neighbour if considered appropriate, unless specifically instructed otherwise at checkout. If re-delivery is required due to non-availability or incorrect address, additional charges may apply.
We understand that changes may sometimes be necessary. If you wish to amend or cancel your flower delivery order, please contact us as soon as possible. We will make every effort to accommodate changes provided the order has not yet been prepared or dispatched for delivery. Once flowers have been prepared or dispatched, we are unable to make changes or cancel the order due to the perishable nature of our products.
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the right to cancel does not apply to perishable goods such as fresh flowers once they have been processed for dispatch. If your cancellation request is received before we start preparing your order, any payment made will be refunded in full. If processing has commenced, you may not be eligible for a refund.
At Flower Delivery Brixton, we are committed to delivering fresh and high-quality flowers. If you are dissatisfied with your flowers upon delivery, please contact us within 24 hours of receipt, providing photographic evidence where possible. We will investigate your complaint, and at our discretion, may offer a replacement bouquet or a full or partial refund depending on the circumstances. Due to the perishable nature of flowers, complaints made after 48 hours of delivery may not be eligible for refund or replacement, unless the issue falls under your statutory rights.
We are not responsible for damage to flowers after delivery if caused by mishandling, lack of care, or failure to follow care instructions provided with your bouquet.
We endeavour to provide our flower delivery service in Brixton with reasonable care and skill. However, to the maximum extent permitted by law, we shall not be liable to you or any third party for any indirect or consequential loss, damage, or expense (including loss of profits, business, or goodwill) arising out of or in connection with our service or the use of our website.
Flower Delivery Brixton shall not be liable for failure or delay in delivering your order due to events beyond our control, including but not limited to severe weather conditions, transport disruptions, strikes, acts of God, or other force majeure events.
Nothing in these Terms and Conditions shall limit our liability for death or personal injury resulting from our negligence, for fraud or fraudulent misrepresentation, or for any matter which cannot be legally excluded under English law.
All content on our website, including text, images, product designs, and branding, is the intellectual property of Flower Delivery Brixton or its licensors. You may not use, reproduce, or redistribute any content without our prior written consent.
We comply with current UK data protection legislation in handling the personal information you provide to us in relation to your Brixton flower delivery orders. Please refer to our separate Privacy Policy for full information on how your data is collected, used, and protected.
We reserve the right to update or amend these Terms and Conditions from time to time to reflect changes in our services or UK law. The version in force at the time you place your order will apply to your agreement with us. We recommend that you check these Terms and Conditions before making future flower delivery orders in Brixton.
These Terms and Conditions, and any dispute or claim arising in connection with them, are governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.
If any part of these Terms and Conditions is found to be unlawful, invalid, or unenforceable, that provision will be deemed severed and will not affect the validity and enforceability of the remaining provisions.
No failure or delay by us in exercising any right or remedy provided by law or under these Terms and Conditions shall constitute a waiver of that right or remedy.
If you have any questions about these Terms and Conditions, your order, or require further information about our flower delivery services in Brixton, please refer to the contact information provided on our website. Our customer service team will be pleased to assist you.
Note: These Terms and Conditions are applicable to all individual customers placing flower delivery orders with Flower Delivery Brixton within Brixton and nearby areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Brixton, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Brixton.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
