At Flower Delivery Brixton, we are dedicated to bringing exceptional freshness and quality to every bouquet we deliver. As a trusted local florist serving homes and businesses in Brixton and the surrounding areas, we guarantee that all our floral arrangements arrive fresh and vibrant, enhancing every special moment.
We take extensive care in preparing, packaging, and delivering your flower arrangements. However, in the rare event that your flowers arrive damaged or in poor condition, please notify us as soon as possible on the day of delivery. If you notice any wilted blooms, broken stems, or significant spoilage upon arrival, we will require a photo of the damaged flowers for our records. Once we have received your evidence, our team will assess the issue swiftly and arrange for a replacement bouquet or process a full refund according to your preference.
Your satisfaction with the longevity and freshness of our flowers is extremely important to us. Our freshness guarantee ensures that flowers will remain fresh for a minimum of 5 days from the time of delivery, provided that proper care instructions are followed. Should the flowers show signs of excessive wilting or aging within this window, let us know within 24 hours so we can investigate and resolve the issue to your satisfaction.
If you are not fully pleased with your flower delivery due to freshness concerns or physical damage, Flower Delivery Brixton offers two straightforward options:
Our friendly team will help guide you through these options so that the outcome matches your wishes and expectations. All requests for refunds or replacements should ideally be made within 24 hours of delivery to ensure prompt resolution.
As your neighbourhood Brixton florist, we value your feedback and your satisfaction above all. If you have a complaint about our products or service, please use our contact form or get in touch through our website. Clearly state your order details and the nature of your concern so we can assist more efficiently. Our management team reviews every complaint promptly and aims to provide a resolution within 2 working days. We believe in direct, local customer service and are always ready to make things right.
Our local reputation depends on going above and beyond for the Brixton community. Every bloom is sourced with care, prepared by skilled florists, and delivered with a commitment to quality and customer satisfaction. Whether you’re a household or a business in Brixton, you can order with confidence, knowing that Flower Delivery Brixton stands behind every arrangement with our Fresh Flowers Guarantee.
Thank you for choosing us as your reliable Brixton florist. If you have further questions about our returns, refunds, or complaints processes, please contact our team. Your happiness is always our highest priority.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
